Refund Policy

1. Returns Due to Dissatisfaction (Change of Mind)

You may request a return for a refund within 14 calendar days from the date your order was delivered.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging, labels, hygiene seals, and accessories must be included.
• Items with signs of wear, odors, stains, or damage caused after delivery will not be accepted.

Once your return is approved, you will receive instructions and an RMA number (Return Merchandise Authorization).
Items sent back without an RMA will not be accepted.

2. Returns Due to Defective or Damaged Products

If you received a damaged, defective, or incorrect product, you must report it within:

• 7 calendar days of delivery for shipping damage (including dents, tears, scratches, missing parts).
• 30 calendar days for manufacturing defects.

To process a claim, you must provide:

• Clear photos or a short video showing the defect
• Photos of the shipping box and shipping label
• A brief description of the issue

If the issue is reported after 7 days in the case of shipping damage, the damage will be considered caused after delivery and will not qualify for replacement.

Approved defective items may be eligible for:

✔ Replacement of the same product
✔ Store credit
✔ Refund

3. Non‑Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned unless defective upon arrival:

• Intimates, shapewear, compression garments, or any items worn directly on the skin
• Final‑sale or clearance items
• Gift cards
• Items showing signs of wear or use
• Products with removed hygiene seals, labels, or tags

4. Refunds

Once we receive and inspect your returned item, we will notify you of approval or denial.

Approved refunds are processed to the original payment method within 5–10 business days (processing time varies by bank/credit card issuer).

Shipping fees are non‑refundable, except when the product is defective or an incorrect item was delivered.

If your return is denied, the product will be shipped back to you at your expense.

5. Exchanges

Exchanges are available for:

• Size issues (if unworn and in perfect condition)
• Defective products
• Wrong item received

Exchanges depend on item availability.

If the item is no longer in stock, you may choose a refund or store credit.

6. Warranty Policy

All Brazilian Contour products come with a 30‑day limited warranty starting on the delivery date.

The warranty covers:

• Manufacturing defects
• Functional defects not caused by misuse

To process a warranty claim, you must provide:

• A video (up to 1 minute) showing the issue clearly
• Photos or video of the original packaging and shipping label

7. Warranty Exclusions

The warranty does not cover:

Physical Damage

• Cracked, broken, scratched, or damaged materials
• Damage from drops, impact, pressure, or misuse

Liquid Damage

• Water entry, submersion, exposure to moisture beyond product rating
• Damage caused by sweat corrosion or improper cleaning

Modifications and Unauthorized Repairs

• Any repair attempt by the customer or third parties
• Alterations or modifications to the product

Normal Wear & Tear

• Color fading, stretching, fabric pilling
• Degradation of materials due to daily use
• Natural reduction of elasticity or compression strength
• Normal battery life reduction (for electronics)

Stress Testing Damage

(e.g., attempt to "test" the product)

• Bending, stretching, pulling, or impact tests
• Water‑resistance tests

8. Lost or Stolen Packages

Brazilian Contour is not responsible for:

• Packages marked as "Delivered" by the carrier
• Packages lost due to incorrect shipping addresses provided by the customer

If a package is lost in transit (not marked as delivered), contact us and we will assist in filing a carrier claim.