Refund policy

1. Returns Due to Dissatisfaction (Change of Mind)

We accept returns for refunds within 14 calendar days from the delivery date.

Because U.S. law does not require retailers to accept returns for non‑defective items, return eligibility is based on the policy disclosed at the time of purchase. 

To qualify for a return:

  • The item must be unused, unworn, and in original condition.

  • Packaging, labels, hygiene seals, and accessories must be intact.

  • Items with signs of wear, damage, odors, stains, or misuse are not eligible.

  • Once approved, we will issue a Return Merchandise Authorization (RMA).

  • Items sent back without an RMA will be refused.

2. Returns Due to Defective or Damaged Products

Under U.S. consumer and warranty laws, retailers must replace or refund items that are defective or that fail to meet standards of “merchantability” (fit for normal use, match description). 

To report:

  • Shipping damage: within 7 calendar days of delivery (after this period, damage is presumed to have occurred after receipt).

  • Manufacturing defects: within 30 calendar days of delivery.

Required evidence:

  • Clear photos or short video of the defect

  • Photo of the shipping box and label

  • Short description of the issue

Approved defective/incorrect items may receive:

✔ Replacement
✔ Store credit
✔ Refund

3. Non‑Returnable Items

For health and safety reasons, the following cannot be returned unless defective upon arrival:

  • Intimates, shapewear, compression garments, or items worn directly on the skin

  • Final‑sale or clearance items

  • Gift cards

  • Items with removed or broken hygiene seals, labels, or tags

  • Items showing signs of wear or use

4. Refunds

After we receive and inspect your return, you will be notified of approval or denial.

Approved refunds are issued to the original payment method within 5–10 business days (processing time depends on the issuing bank).

  • Shipping fees are non‑refundable, unless the item was defective or incorrect.

  • Denied returns will be returned to the customer at their expense.

5. Exchanges

Exchanges are available for:

  • Size issues (item must be unworn and in perfect condition)

  • Defective items

  • Incorrect items received

Exchanges depend on stock availability.
If unavailable, you may choose a refund or store credit.

6. Warranty Policy

All Brazilian Contour products include a 30‑day limited warranty from the delivery date.

Covers:

  • Manufacturing defects

  • Functional defects not caused by misuse

Required for warranty claims:

  • Video (up to 1 minute) clearly showing the issue

  • Photos/video of packaging and shipping label

7. Warranty Exclusions

Not covered:

Physical Damage

  • Cracks, tears, scratches, broken components

  • Damage from drops, pressure, or improper handling

Liquid Damage

  • Water exposure, submersion, moisture damage

Unauthorized Repairs / Modifications

  • Repairs by third parties

  • Alterations or modifications

Normal Wear & Tear

  • Fading, stretching, pilling

  • Natural reduction in elasticity or compression strength

Stress‑Testing Damage

  • Intentional bending, pulling, impact tests

  • Water‑resistance tests

8. Lost or Stolen Packages

Brazilian Contour is not responsible for:

  • Packages marked as Delivered by the carrier

  • Packages lost due to incorrect shipping addresses provided by the customer

If a package is lost in transit (not marked delivered), we will assist in filing a carrier claim.